Just received an email from WPEngine about a new live chat service they have added for all their customers.
We are excited to announce a new support feature that is now available on your WP Engine account(s): the ability to Live Chat with a WP Engine support tech, Mon-Fri, from 9am-6pm Central time.
If you log in to the WP Engine User Portal and click on support, you’ll notice a new dropdown with an option titled “Start Live Chat.” If you have an issue you’d like to work out by chatting directly with one of our friendly WP Engine support techs, you can click the button and we’ll fire up a live chat for you.
How to Use Live Chat
From the WP Engine User Portal, simply click on the “Support” button, select “Start Live Chat” from the dropdown, and one of our support techs will appear in a dialogue box ready to help troubleshoot your issue, and have you on your way.
This feature is being rolled out to our customers in waves, and you officially have access now. Live Chat will initially be available from 9AM to 6PM Central Time, and we will gradually roll the feature out to the entire WP Engine customer base, and to even more hours of availability.
Live Chat is one more way that WP Engine is working to offer you the highest possible level of support for your WordPress sites. It’s a great alternative to opening a support ticket for those quick support questions you have.
I tested the live chat and was connected immediately so no waiting time.
No doubt this will make it significantly faster to get issues resolved without having to wait for a reply to a ticket.
Why I Use WPEngine
They are the fastest web host for WordPress. Period.
After trying different levels of VPS and Grid hosting, i could never get my home page loading in under 3 seconds.
If speed is something you take seriously, i highly recommend you try WPEngine.
More Posts About WPEngine & Live Chat.
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- My Home Page Loads In Half A Second
- WPEngine Hosting Coupon – $4 per month for the first 3 months