How To Setup Email Notifications for Reviews

Want to stay on top of your customer reviews? The WordPress Post Reviews plugin includes a powerful email notification system that keeps you informed and helps you communicate with reviewers.

Here’s how to set it up in just a few simple steps.

Step 1: Access the Notifications Settings

1. Go to your WordPress admin dashboard
2. Navigate to Reviews > Notifications
3. You’ll see three sections: Admin Notifications, Approval Notifications, and Rejection Notifications

Step 2: Configure Admin Notifications

Admin notifications are sent to you when someone submits a new review.

Enable Admin Notifications

• Check the box for “Enable Admin Notifications”

Customize the Email Subject

• Default: New Review Submitted - {site_name}
• Custom Example: New Customer Review: {review_title}

Customize the Email Message

The default message includes review details and action links. You can customize it using placeholders:

A new review has been submitted on {site_name}.

Review Details:
Title: {review_title}
Author: {author_name} ({author_email})
Rating: {rating} stars
Content: {review_content}

View Review in Admin: {review_url}
Approve Review: {approve_url}
Reject Review: {reject_url}

Step 3: Configure Approval Notifications

These emails are sent to reviewers when their review is approved.

Enable Approval Notifications

• Check the box for “Enable Approval Notifications”

Customize the Email Subject

• Default: Your Review Has Been Approved - {site_name}
• Custom Example: Great news! Your review is now live

Customize the Email Message

Hello,

Great news! Your review "{review_title}" has been approved and is now live on {site_name}.

You can view your review here: {review_url}

Thank you for taking the time to share your feedback!

Best regards,
The {site_name} Team

Step 4: Configure Rejection Notifications

These emails are sent to reviewers when their review is rejected.

Enable Rejection Notifications

• Check the box for “Enable Rejection Notifications”

Customize the Email Subject

• Default: Your Review Has Been Rejected - {site_name}
• Custom Example: Review Update - {site_name}

Customize the Email Message

Hello,

We regret to inform you that your review "{review_title}" has not been approved for publication on {site_name}.

Please feel free to submit a new review that meets our guidelines.

Thank you for your understanding.

Best regards,
The {site_name} Team

Step 5: Available Placeholders

Use these placeholders in your email subjects and messages for dynamic content:

Basic Information

• {site_name} – Your website name
• {site_url} – Your website URL

Review Details

• {review_title} – The title of the review
• {review_content} – The content/body of the review
• {author_name} – The name of the review author
• {author_email} – The email of the review author
• {rating} – The star rating (1-5)

Action Links

• {review_url} – URL to view the review
• {approve_url} – Admin URL to approve the review
• {reject_url} – Admin URL to reject the review

Special

• {rejection_reason} – Reason for rejection (rejection emails only)

Step 6: Test Your Setup

1. Submit a Test Review: Go to any post with a review form and submit a review
2. Check Admin Email: You should receive an admin notification email. If you don’t install a SMTP plugin for WordPress.
3. Approve the Review: Click the approve link in the email
4. Check Reviewer Email: The reviewer should receive an approval notification

Pro Tips

Quick Approval from Email

• Click the “Approve Review” link directly in your admin notification email
• No need to log into WordPress admin
• The review is instantly published and the reviewer is notified

Professional Communication

• Use placeholders to personalize your emails
• Keep messages friendly and professional
• Include clear calls to action

Customize for Your Brand

• Match your email tone to your brand voice
• Include your company logo or branding
• Use consistent messaging across all notification types

That’s It!

Your email notification system is now fully configured! You’ll receive instant notifications when reviews are submitted, and your reviewers will get professional updates about their review status.

Ready to get started? Get the WordPress Reviews plugin from WP Sites and start building better communication with your customers today!

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Need help? The email notification system is designed to be simple and powerful. If you need assistance, check out our comprehensive documentation or contact our support team.